Last Updated: 7/1/2025
Welcome to Bespoke Travel Concierge (“we,” “us,” or “our”), a DBA of Ubuntu Strategies, LLC. By engaging our services, you (“client,” “you,” or “your”) agree to the following terms and conditions. Please read carefully.
1. Services
We offer customized travel planning services, including but not limited to hotel bookings, itinerary design, excursions, transportation coordination, and, in some cases, flight bookings (premium economy and above). Services are billed based on the package selected:
Some services may be upgraded at the client's request and will be billed accordingly.
2. Fees & Payment
All planning fees are non-refundable and required prior to commencement of services. Payments for travel components (hotels, tours, flights) are made either directly by the client or through us, depending on arrangements. Invoices will include clear due dates and instructions. Deposits for trip elements are based on vendor policies and will be communicated to clients before booking.
By providing payment information, you authorize us to use your payment method for agreed travel arrangements. You agree not to initiate a chargeback except in cases of actual fraud.
3. Changes & Cancellations
Changes after booking may incur additional fees and are subject to availability. Cancellation policies vary by provider and will be communicated clearly in your itinerary or invoice. In the event of a client-initiated cancellation, we are not responsible for supplier penalties or refunds. All planning fees remain non-refundable.
4. Travel Insurance
We strongly recommend the purchase of comprehensive travel insurance. We work with Faye for insurance quotes and will provide options tailored to your trip. “Cancel For Any Reason” coverage must be added within 14 days of the initial trip deposit. We are not liable for any losses not covered by insurance.
5. Client Responsibilities
You are responsible for:
Failure to meet these obligations may impact your travel and is not the responsibility of Bespoke Travel Concierge / Ubuntu Strategies, LLC.
6. Limitation of Liability & Disclaimers
While we strive to work with vetted and reliable partners, Bespoke Travel Concierge / Ubuntu Strategies, LLC is not liable for acts or omissions of third-party providers (airlines, hotels, tour operators, etc.). We act solely as an independent contractor in making travel arrangements and are not an employee, agent, or representative of any supplier.
We are not responsible for injury, loss, delay, or damage caused by force majeure events such as natural disasters, government actions, strikes, public health emergencies, or supplier insolvency. While we make every effort to ensure the accuracy of information provided, we are not responsible for changes made by suppliers including, but not limited to, rates, schedules, amenities, and availability.
7. Emergency Support
In case of an emergency during travel, we will provide contact numbers for on-the-ground support partners and/or travel insurance providers. For clients on the VIP Package, we offer on-call assistance throughout your trip.
8. Confidentiality & Data Use
We respect your privacy. Your personal information will be used solely for planning and booking your travel. We do not share or sell your data. We may request permission to share photos or testimonials from your trip on social media or marketing materials.
9. Entire Agreement
These Terms & Conditions constitute the entire agreement between you and Bespoke Travel Concierge / Ubuntu Strategies, LLC and supersede all prior discussions, agreements, or understandings.
10. Acceptance of Terms
Engaging our services indicates acceptance of these Terms & Conditions. We reserve the right to amend these terms at any time. Updated versions will be posted on our website and/or sent directly to clients.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.